Shipping Isuess & Information
How much does it cost to ship to my country?
To calculate your order's shipping fee, you can add all of the items you'd like to purchase to your cart, and then proceed through the checkout process and enter your full shipping address. In the next screen (before you enter your payment information), you'll be able to view all available shipping classes and their prices.
During periods of normal order volume, there's typically 1 to 3 business days fulfillment time after orders are placed before they ship. (Shipping time--the time your package is in transit after it ships from our warehouse--varies by shipping class; an estimate is typically provided when you select your class at checkout.)
Around the holidays and other busy periods, there may be an additional delay. Please note that our mailroom is closed on weekends and holidays. Due to high order volumes and the large number of pre-orders our mailroom is working to fulfill, currently orders are shipping within 5-7 business days.
Once your order ships, you'll receive an email notification with your shipping information. If there's been an unusual delay and your order hasn't shipped out yet, please feel free to contact us with your order number for more information.
How long will my package take to arrive?
Transit times will depend on the shipping class you choose and whether or not the courier is experiencing delays:
Standard may ship via FedEx Ground, UPS Ground Advantage, or UPS Priority Mail depending on what is most affordable for your shipping address. These packages usually arrive in 7-10 days.
International Orders
DHL packages usually arrive within 10-15 days. DHL will normally utilize your local postal service, but for some countries DHL may hand off the package to another courier. Please refer to DHL's tracking website to see who will be handling the final delivery of your package.
If your package doesn't arrive, we ask that you contact us within 30 days of when the order should have been delivered.
When will my pre-order ship?
We do our best to be as specific and accurate as possible with estimated pre-order fulfillment timeframes. However, with long production lead times for many product types, long distances for the items to cover on their way to our warehouse, and lots of uncertainty about imports lately, there are a ton of variables!
You'll get an email before your pre-order ships. This email lets you know it's coming soon, and gives you the chance to update your address if anything's changed. Please respond promptly if you need to make a change, because your order could ship in as few as 2 business days.
Something missing from order
Sometimes orders are shipped in separate packages. You'll be able to tell because the contents of the package should be noted by the order number, and you'll receive separate shipping confirmation emails which will note which items are included in each shipment.
If an item is marked as included in a package and is not, or if it is not shipped at all, please contact us and we'll get the missing item shipped out as soon as possible!
Package is marked as delivered, but I have not received it
Your local postal service may have accidentally delivered the package to the wrong apartment, neighbor, or front desk or mailroom (if applicable). You may want to check with those places first, and then give your local post office a call (as they may be holding the package). Please review your provided shipping address as well to see if there are any errors, or omissions of details such as an apartment number.
Packages typically turn up within about a week, but it is also possible that it may have gotten lost in the mail, or potentially stolen. Please note shipping fees are non-refundable once an order has shipped. If none of these steps help and your package doesn't turn up within a week of when it was marked as delivered, please contact us.